Returns & Exchanges

At Nala, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Simply initiate your request through our portal for a seamless refund or size exchange.

Return Process

• 1.
  Initiate Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn garments in their original packaging, ensuring all designer tags and labels remain attached.

• 3.
  Ship It Back

  Print your prepaid shipping label, attach it to the parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our quality team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.